As an Audit Department and SAICA training office, the balancing act between developing trainees to the competencies required, adhering to all regulatory requirements, remaining current and up to date with all changes in the industry together with providing high quality work efficiently and service excellence can be challenging.
We believe that efficiency in everything we do is the underlying factor that determines successful achievement of the above. In short, our philosophy to obtain excellent customer service is as follows: employee motivation + efficiency = customer service and satisfaction.
Efficiency is therefore a constant and emphasised drive at ASL, to achieve one of our primary focus areas – customer service.
In our opinion, the key to achieving efficiency is having employee participation. We therefore provide trainees with a conducive environment to be part of shaping new ideas, procedures and implementations. Being on the frontline of daily interaction with clients and being involved in the smallest of details places trainees in a unique position to contribute to efficiency. Including trainees in this process further ties with their motivation, moral and overall buy in.
Our main focus areas and objectives in achieving audit efficiency are as follows;
The audit environment is constantly changing, and we are positioning ourselves to not only be able to adapt as soon as possible, but rather to be on the frontline and prepared in advance for anything that comes our way.